FAQ

We understand that seeking therapy can raise numerous questions and uncertainties. We are here to provide you with the information you need to make an informed decision about your mental health and well-being

Both therapy and counseling are opportunities to talk about issues that are important to you. You will have a trained objective person to help you work through current and past situations. They can also help you prepare to manage future circumstances.

We will work together to identify and prioritize what symptoms you would like to like to work on. Some areas I treat are grief, depression, anxiety, trauma, life transitions and interpersonal relationship challenges.

The ultimate goal is ensuring that you have the skills to cope outside of sessions.

Yes. However, in order to bill services under insurance, a mental health diagnosis and medical necessity is typically required. I use an outside agency for insurance administrative support.

For individual sessions, I accept Oscar Health, United Healthcare, Anthem BCBS, Oxford, Cigna, and Aetna. I am also contracted with Spring Health (EAP).

If I do not accept your insurance a Superbill can be provided for you to submit for out of network care.

Yes, Infinite Choices Counseling accepts payments from Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). These accounts can often be used to cover eligible mental health services, including therapy sessions. It’s recommended to check with your HSA/FSA provider to confirm that counseling services are covered under your plan. If you need any documentation or assistance with reimbursement, I’m here to help.

We have a 24 hour cancellation policy. Your time is valuable to us, and your appointment slot is reserved especially for you. You will receive a notification 24 hours before your appointment, if you need to cancel for any reason please let us know before 24 hours. Otherwise a late cancellation fee will be charged. You can also request a reschedule through your client portal.

If you are ready to move forward, reach out by requesting a free 30 min consultation here

In the event of a medical emergency or an emergency involving a threat to your safety or the safety of others that requires immediate assistance, please call 911 or go to your local emergency room. If experiencing a mental health or substance abuse crisis that does not require immediate intervention for safety purposes but does require immediate attention, please call the Georgia Crisis and Access Line 24/7 at 1-800-715-4225 or dial 988 from your phone.

You can also Text HOME to 741741 to reach a trained Crisis Counselor through Crisis Text Line, a global not-for-profit organization. Free, 24/7, confidential.

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS:

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services: If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center: When you get services from an in-network hospital or ambulatory surgical center, certain providers may be out-of-network. In these cases, the most that providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can't bill you unless you give written consent and give up your protections.

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

Your health plan generally must:

  • Cover emergency services without requiring you to get approval for services in advance (prior authorization).
  • Cover emergency services by out-of-network providers.
  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
  • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact the Secretary of State’s office at 404-656-2881.

Visit this link for more information about your rights under Federal law.

Reach out today!

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You may also call, or email anytime using the information below.

If you are ready to schedule your free consultation, please click here! 

By submitting this form via this web portal, you acknowledge and accept the risks of communicating your health information via this unencrypted email and electronic messaging and wish to continue despite those risks. By clicking "Send Message" you agree to hold UENI and Infinite Choices Counseling, LLC harmless for unauthorized use, disclosure, or access of your protected health information sent via this electronic means.

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Atlanta, Georgia

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(404) 692-2324

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